We know life happens—and tech glitches do too. Here's how we handle cancellations, refunds, and unexpected disruptions so everything stays fair and transparent.
🗓 Cancellation & Refunds
- Full refund if you cancel 7 or more days before the class starts.
- 50% refund if you cancel 3–6 days before the start date.
- No refunds for cancellations made within 48 hours of the class or after it begins.
- Missed the class without notice? Unfortunately, we can’t offer a refund in that case.
🔁 Transfers & Credits
- Need to reschedule? Let us know at least 3 days in advance, and we’ll move you to a future session (subject to availability).
- In some cases, we may offer a credit instead of a refund—valid for 6 months.
💻 If We’re at Fault (Tech or Facilitator Issues)
- If a class is canceled or disrupted due to technical issues on our end (like platform outages or instructor absence), you’ll receive a full refund or credit—your choice.
- If only part of the class is affected, we’ll offer a partial refund, a make-up session, or a credit toward a future class.
- You’ll also have the option to reschedule if the original session can’t be completed as planned.
📩 How to Request a Refund or Report an Issue:
Click here to send us an email within 24 hours of the issue. Include:
- Your name and class details
- A brief description of the situation
- Any screenshots or error messages (if applicable)
We’ll review and respond within 3 business days, and refunds are typically processed within 10-14 business days.